Last updated: May 6, 2026
Family Scam Shield (“Family Scam Shield,” “we,” “us,” or “our”) provides scam‑awareness newsletters and real‑time alerts to help you and the people you care about recognise and respond to scams. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and what choices you have. It applies only to individuals located in the United States who use our websites, emails, SMS messages, and related services (collectively, the “Service”).
By using the Service, you acknowledge that you have read this Privacy Policy and understand that we will process your information as described here.
We collect information that is reasonably necessary to operate and improve the Service:
Contact information. Your email address; your mobile telephone number if you opt in to SMS alerts; and your name if you choose to provide it.
Family or contact details. First names, nicknames, and email addresses or phone numbers you choose to add for a parent, grandparent, partner, or other loved one you want to include in alerts. You should only provide contact details for people who have authorized you to do so.
Subscription and billing data. Plan type, trial status, payment dates, and limited transaction details provided by our third‑party payment processor. We do not store full credit‑card numbers or bank account numbers on our systems.
Usage and device data. IP address, browser type, device identifiers, pages or screens viewed, links clicked, and approximate location derived from IP address. This helps us understand how the Service is used and diagnose technical issues.support.omnisend+1
Support communications. Emails, form submissions, and other messages you send to us, including questions, feedback, cancellation requests, and refund inquiries.
We do not intentionally collect Social Security numbers, government‑issued IDs, bank login credentials, or other highly sensitive financial information. You should never send this type of information to us by email, SMS, or contact forms. If you do, we will delete it when reasonably practicable.
We use the information we collect only for purposes that are reasonably related to operating our scam‑education Service, including to:
Send weekly scam briefings, ASAP alerts about emerging scams, and other educational content you sign up to receive.
Manage your account and subscription, including free trials, renewals, upgrades, cancellations, and payment processing.
Communicate with you about the Service, including responding to questions, support requests, and refund inquiries.
Monitor, maintain, customise, and improve the Service, including by analysing usage trends and performance.
Detect, investigate, and help prevent fraud, abuse, security incidents, and other harmful activity.
Comply with applicable laws, regulations, and legal processes, and enforce our Terms of Service.
We will not use your personal information for materially different, unrelated, or incompatible purposes without providing you with notice and, where required, obtaining your consent.
We and our service providers use cookies, pixels, and similar technologies to:
remember your preferences
keep you logged in where applicable
understand how visitors use our site
measure the performance of our pages and campaignsprivacypolicies+1
Most browsers allow you to block or delete cookies through their settings. If you disable cookies, some features of the Service may not work as intended.
We do not sell your personal information. We share information only in the following limited situations:
Service providers. We share information with trusted vendors that perform services on our behalf, such as email delivery platforms, SMS gateways, payment processors, customer‑support tools, and analytics providers. These companies are permitted to use your information only to provide services to us and must protect it in a manner consistent with this Privacy Policy.termsfeed+1
Legal and safety. We may share information when we believe it is necessary to comply with a law, regulation, legal process, or government request; to enforce our agreements or policies; or to protect the rights, property, or safety of Family Scam Shield, our users, or the public.
Business transfers. If we are involved in a merger, acquisition, reorganization, sale of company assets, or bankruptcy, your information may be transferred as part of that transaction, subject to any applicable legal requirements and, where feasible, notice to you.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text‑messaging originator opt‑in data and consent will not be shared with any third parties except as necessary to provide the Service (for example, with our SMS gateway provider).
We do not share your information with third parties so that they can market their own products or services to you.
Depending on the state where you live, you may have certain rights regarding your personal information, which may include the right to:
Access. Request confirmation of whether we hold personal information about you and receive a copy of that information.
Deletion. Request that we delete personal information we hold about you, subject to legal and operational exceptions (such as information needed for billing records, security, or required by law).
Correction. Request that we correct inaccurate personal information about you.
Portability. Request that we provide certain personal information to you in a portable, machine‑readable format where technically feasible.
Opt out of sale/sharing. Opt out of any sale or sharing of personal information for targeted advertising, if we engage in those activities. We do not currently sell personal information.
Non‑discrimination. We will not discriminate against you for exercising your privacy rights, such as by denying service or charging different prices, where such discrimination is prohibited by law.braze+1
To submit a request, email info@familyscamshield.com with the subject line “Privacy Request” and include the email address associated with your account. We will respond within the time period required by applicable law (generally 45 days) and may take reasonable steps to verify your identity before acting on your request.
If you are a California resident, you may authorize an agent to submit certain requests on your behalf by providing us with written authorization, as required by California law.
We send emails and SMS messages only to people who have requested them or who have an ongoing relationship with us.
Email. Each marketing email includes an unsubscribe link you can use to stop receiving those emails at any time, as required by the CAN‑SPAM Act. We may continue to send you non‑marketing emails about your account or subscription.privacypolicygenerator+1
SMS. If you opt in to receive SMS alerts, you consent to receive recurring text messages related to scams and your subscription at the mobile number you provide. Message and data rates may apply. You can reply STOP to any text to opt out, and HELP for help. Consent to receive SMS messages is not a condition of any purchase.support.publicinput+1
We keep records of your communication preferences to ensure we honour opt‑out requests.
We retain personal information for as long as reasonably necessary to:
provide and maintain the Service while your account or subscription is active
comply with our legal, tax, accounting, and reporting obligations
resolve disputes and enforce our agreements
maintain business records for internal analysis and audit purposes
When personal information is no longer needed for these purposes, we will delete it or de‑identify it so that it can no longer reasonably be linked to you.
We use reasonable technical and organisational measures designed to protect your information, including:
HTTPS encryption for data transmitted between your browser and our site
access controls that limit which employees and contractors can view personal information
safeguards around our billing and support systems
However, no system or method of transmission is completely secure. We cannot guarantee absolute security of your information. You can help protect yourself by using a strong, unique password for your email account and being cautious about responding to unsolicited calls, texts, or emails.
If we become aware of a security incident that involves your personal information, we will notify you as required by applicable U.S. law.
The Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at info@familyscamshield.com and we will take reasonable steps to delete it as required by law.
Our website, emails, and SMS messages may contain links to third‑party websites, apps, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third‑party site or service before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the “Last updated” date at the top of this page. If we make material changes that significantly affect your rights or how we use your information, we will provide additional notice, such as by email or a prominent notice on our website, before the changes take effect.
Your continued use of the Service after any changes become effective means you acknowledge the updated Privacy Policy.
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, you can contact us at:
Family Scam Shield
Email: info@familyscamshield.com