Refund Policy

Last updated: May 6, 2026

Family Scam Shield is a subscription service designed to protect you and your family from scams. This Refund Policy explains when and how refunds are offered and how you can cancel your subscription. It does not limit any rights you may have under U.S. federal or state consumer-protection laws.

1. Trial Period and First Payment

Some subscriptions start with a free trial period, the length of which will be clearly disclosed at the time of signup. During the trial, you can cancel at any time and you will not be charged. If you do not cancel before the trial ends, your first payment will be processed automatically and your subscription will continue on a recurring basis.

If you prefer, you may also choose a paid plan that starts immediately without a trial.

2. Refund Window

You may request a full refund within 30 days of your first paid charge, whether you started on a free trial or went straight to a paid plan. This gives you sufficient time to evaluate whether the Service works for you and your family.

After 30 days, all payments are non-refundable, but you may cancel at any time to stop future renewals. Your access to the Service will continue until the end of your current paid billing period.

3. When Refunds Are Granted

Full refunds within the 30-day window are approved when:

  • You feel the alerts or materials are not a good fit for your family
  • You subscribed by mistake or selected the wrong plan and contact us promptly
  • A technical or billing error on our side resulted in an incorrect charge

Refunds may be declined if:

  • There is clear evidence of abuse, such as repeated sign-ups and refund requests across multiple accounts
  • The refund request is submitted after the 30-day window has passed, unless required by applicable law

4. How to Cancel or Request a Refund

To cancel your subscription or request a refund, email us at info@familyscamshield.com or use the support form on the website. This applies whether you are on a trial or a paid plan.

Please include:

  • The email address associated with your account
  • The date and amount of the charge in question, if possible

This helps us process your request faster. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider. We will confirm receipt of your request by email.

5. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. We resolve legitimate refund requests quickly and a chargeback may delay the process. Repeated or fraudulent chargebacks may result in suspension of your account.

6. Changes to This Policy

Family Scam Shield may update this Refund Policy from time to time to reflect changes to the Service or applicable legal requirements. The updated version will be posted on the website with a new “last updated” date and will apply to purchases made after that date. For material changes, we will notify you by email in advance.

7. Contact Us

For refund requests, cancellations, or billing questions:

Family Scam Shield
Email: info@familyscamshield.com